Returns Summary
- consumers may have cancellation rights under applicable consumer protection legislation.
- Marine engines, generators, propulsion systems, and special-order equipment are frequently sourced or configured specifically for individual vessel projects.
- Customers must contact Marine Boards Engines before returning any product.
- Returned products should be unused, uninstalled, and in original condition unless a manufacturing defect exists.
- Return shipping costs are the responsibility of the customer unless goods are faulty, damaged in transit, or supplied incorrectly.
- Commercial and business-to-business orders may be subject to different return conditions.
- Special-order and custom-configured equipment may not be eligible for cancellation or return once procurement or production has commenced.
1. International Customers
Marine Boards Engines inc. supplies marine equipment to customers throughout the United states and internationally.
Unless mandatory local consumer protection laws provide otherwise, this Returns & Refund Policy applies to all orders supplied by Marine Boards Engines., including international sales.
International customers are responsible for complying with local import regulations, customs requirements, taxes, duties, certification requirements, and legal obligations applicable within their jurisdiction.
Nothing within this policy limits any rights that cannot legally be excluded under applicable law.
2. Consumer Cancellation Rights
If you purchase as a consumer, you may have the right to cancel your order within 14 days of receiving your goods in accordance with applicable consumer protection legislation.
To exercise this right:
- You must notify us within 14 days of receiving the goods.
- Returned goods should be sent back within 14 days of notifying us of cancellation.
- Products should be returned complete with all supplied accessories, manuals, documentation, and packaging where reasonably possible.
Where permitted by law, deductions may be made for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Nothing in this policy limits or excludes statutory consumer rights.
3. Marine Engine, Generator & Propulsion Orders
Many products supplied by Marine Boards Engines are not standard retail products.
Marine engines, marine generators, propulsion systems, marine transmissions, saildrives, sterndrives, and gearbox packages are frequently:
- Configured to customer requirements
- Allocated against specific vessel projects
- Ordered directly from manufacturers
- Built to specification
- Supplied with customer-selected gearbox ratios
- Supplied with specific control systems
- Configured for commercial or recreational applications
Because of this, cancellation and return rights may become limited once procurement, production, allocation, configuration, or shipment arrangements have commenced.
Customers are encouraged to carefully verify specifications, dimensions, power requirements, gearbox ratios, cooling configurations, and vessel compatibility before placing an order.
4. Commercial & Business Orders
Orders placed by:
- Commercial vessel operators
- Shipyards
- Marine engineering companies
- Boat builders
- Fishing operators
- Government agencies
- Trade customers
are generally treated as business-to-business transactions.
Business purchases are not automatically covered by consumer cancellation rights.
Returns, cancellations, and refunds for commercial orders are considered on a case-by-case basis and require prior written approval.
Approved commercial returns may be subject to supplier charges, freight costs, inspection charges, administrative charges, and reasonable restocking fees where applicable.
5. Special-Order & Custom-Configured Equipment
The following products are typically supplied on a special-order basis and may not be eligible for cancellation or return once ordered:
- Marine diesel engines
- Marine generator sets
- Custom propulsion packages
- Bespoke gearbox ratios
- Saildrive packages
- Sterndrive packages
- Manufacturer-built-to-order equipment
- Equipment configured to customer specifications
- Products sourced specifically for a vessel project
If you are unsure whether a product is considered a special-order item, please contact our team before placing your order.
This section does not affect statutory rights that may apply to consumers under US law.
6. Non-Returnable Products
Unless faulty, damaged in transit, or supplied incorrectly, the following products are generally not eligible for return:
- Installed products
- Commissioned engines
- Commissioned generators
- Used products
- Modified products
- Products damaged after delivery
- Products damaged through improper storage
- Products damaged through incorrect installation
- Products damaged through misuse or neglect
- Custom-configured equipment
- Special-order products
7. Delivery Inspection Requirements
Marine engines, generators, gearboxes, propulsion systems, saildrives, sterndrives, and associated marine equipment should be inspected immediately upon delivery and before installation, commissioning, or operation.
Customers should verify:
- Product model numbers
- Serial numbers
- Gearbox ratios
- Shipping condition
- Product configuration
- Order accuracy
Any concerns should be reported to Marine Boards Engines as soon as reasonably possible after delivery.
Prompt reporting assists with freight investigations, insurance claims, manufacturer support requests, and warranty administration.
8. Faulty, Damaged, or Incorrectly Supplied Products
If goods arrive damaged, defective, or incorrectly supplied:
- Notify Marine Boards Engines as soon as reasonably possible.
- Provide photographs where possible.
- Do not install, commission, or operate the equipment until guidance has been provided.
Depending on the circumstances, we may arrange:
- Technical assessment
- Manufacturer inspection
- Repair
- Replacement
- Refund
- Alternative resolution where appropriate
Return shipping costs for confirmed faulty or incorrectly supplied products will be covered by Bluewake Marine Enterprises where appropriate.
Products damaged due to improper installation, incorrect commissioning procedures, misuse, neglect, lack of maintenance, accident, or unauthorised modifications are not eligible for refund.
9. International Shipping & Return Freight
Due to the size, weight, value, and technical nature of many marine engines, generators, and propulsion systems supplied by Marine Boards Engines, returns often require specialist freight arrangements.
For approved returns:
- Customers are responsible for arranging and paying for return freight unless the product is confirmed to be faulty or supplied incorrectly.
- Customers are responsible for return shipping costs, export documentation, customs clearance charges, duties, taxes, brokerage fees, storage charges, and related logistics costs unless otherwise agreed in writing.
- Returned products must be adequately packaged and protected to prevent damage during transit.
- Customers should retain all tracking information, freight documentation, and proof of shipment until the return process has been completed.
Marine Boards Engines is not responsible for loss or damage occurring during return transportation arranged by the customer.
10. Delivery Charges
Where required under applicable consumer protection legislation, eligible standard outbound delivery charges may be refunded.
Additional charges for expedited delivery, express freight, specialist lifting equipment, crane services, offshore deliveries, remote-area deliveries, customs processing, or other upgraded shipping services may not be refundable.
For commercial orders, freight, handling, customs, insurance, and logistics charges are generally non-refundable unless otherwise agreed in writing.
11. Refused Deliveries
Customers should not refuse delivery of goods without first contacting Marine Boards Engines.
Where a shipment is refused without prior agreement, any resulting freight charges, customs fees, storage charges, return transportation costs, handling fees, or administrative costs may be deducted from any approved refund.
Special-order, custom-configured, or manufacturer-allocated products may not be eligible for refund if delivery is refused after shipment.
12. Marine Engine & Generator Warranty Considerations
Before requesting a return for a marine engine, generator, gearbox, saildrive, sterndrive, or propulsion component, customers should be aware that many operational concerns can be resolved through manufacturer-supported troubleshooting, technical inspection, warranty assessment, or authorised service procedures.
Where a warranty claim may apply, Marine Boards Engines will work with the relevant manufacturer, distributor, or authorised service network to assist customers in obtaining an appropriate resolution.
Warranty approval, repair authorisation, replacement decisions, and coverage determinations remain subject to the manufacturer’s warranty terms and procedures.
13. Refund Processing
Once returned goods have been received and inspected, Marine Boards Engines will assess eligibility for refund.
Where a refund is approved:
- Refunds will be processed within 14 days of receiving the returned goods or proof of return shipment where applicable.
- Refunds will be issued using the original payment method where reasonably possible.
Financial institutions may require additional processing time before funds appear in customer accounts.
14. Exchanges
Exchanges are generally offered only where:
- Goods were supplied incorrectly
- Goods are defective
- Goods were damaged during transport
All exchanges remain subject to product availability and manufacturer stock levels.
15. Return Procedure
Before returning any product:
- Contact Marine Boards Engines.
- Provide your order details and reason for return.
- Await return authorisation and instructions.
- Ship products only to the approved return address provided.
Products must not be returned directly to manufacturers unless specifically instructed by Marine Boards Engines.
Unauthorised returns may result in delays or refusal of delivery.
For high-value marine equipment, we strongly recommend using a fully insured and trackable freight service.
If you have questions regarding returns, cancellations, freight claims, warranty concerns, international shipments, or marine equipment orders, please contact our team before arranging the return of any product.